Case Study: Resolving Multi-Billion Dollar Delays in the Middle East Through Mediation

19 May 2025

Using Mediation to Avoid Further Disruption to This Middle East Project

Resolving Multi-Billion Dollar Delays in the Middle East Through Expert Mediation


When large-scale construction projects face delays and disputes, the consequences can be staggering—affecting stakeholders, finances, and progress for years. Such high-stakes scenarios demand innovative solutions that go beyond litigation or traditional arbitration. This article explores a prime example of commercial mediation in action, dissecting how Gordon Tregaskis resolved a billion-dollar dispute in the Middle East. Using evaluative mediation techniques and fostering collaborative relationships, this case serves as an essential roadmap for UK legal professionals and businesses navigating complex situations.


If you’re a solicitor, in-house counsel, or business leader seeking effective ways to settle disputes, read on to discover why mediation is increasingly becoming the resolution method of choice.


The Dispute in Question

The case centred on a contentious disagreement over a multi-billion-dollar infrastructure project in the Middle East. Delays had plagued the construction for years, causing costs to spiral beyond three times the original budget. At the root of the dispute lay several typical but intractable issues:

  • Variations during construction
  • Liquidated damages
  • Failure to grant time extensions
  • A lack of signed contracts, even four years into the project


To make matters worse, more than 15 subcontractors operated without binding agreements, further muddying the waters. By the time mediation began, the parties’ claims and counterclaims exceeded a billion US dollars. Stakeholders included a government-affiliated employer and a mix of local and foreign construction giants—each with multiple vested interests and conflicting priorities.



This highly fractured situation called for a mediator equipped with deep expertise in managing complexities. Gordon Tregaskis, known for his ability to handle high-stakes international disputes, led the process with precision and adaptability.


Evaluative Mediation in Action

Unlike facilitative mediation, which revolves around helping parties explore solutions themselves, evaluative mediation takes a more hands-on approach. The mediator offers their insights, provides a balanced analysis of the strengths and weaknesses of each argument, and—where possible—recommends potential outcomes. Gordon employed this method to great effect, bringing clarity and structure to a tangled dispute.


Step 1: Establishing a Baseline for Analysis

The sheer scale of the project made it difficult to determine liability. Gordon’s team of specialists—initially composed of engineers, surveyors, planners, and commercial experts—dove into over five million pages of documentation. This included blueprints, contracts, and project plans, many of which were incomplete or disorganised.


Over time, the team expanded to include disciplines such as architecture and piling, ensuring that all technical aspects were covered. A universally agreed-upon analysis tool became the foundation for assessing each party’s performance, enabling discussions grounded in hard data.


For UK legal professionals managing complex cases, this approach demonstrates the value of deeply technical mediators who can methodically break down disputes into manageable parts.


Step 2: Encouraging Constructive Dialogue

Given the entrenched positions, open hostility was almost inevitable. However, Gordon’s evaluative style facilitated dialogue by steering the conversation toward facts rather than emotions. For example, instead of focusing on blame for delays, he prompted discussions about overlooked risks and shared responsibilities. This shift in perspective allowed both sides to step back from personal grievances.


A key takeaway for solicitors and business professionals here is the mediator’s ability to recalibrate discussions. Evaluative mediators like Gordon balance objective analysis with tact, reminding participants to focus on outcomes rather than conflict.


Cross-Border Mediation Challenges and Solutions

Mediation in cross-border cases like this one requires significant cultural awareness. Legal frameworks, business practices, and communication styles differ widely between parties from distinct regions, and mediators must adapt their strategies to suit these variations.


Navigating Diverse Legal Systems

The legal landscape in this case was particularly challenging. The project was governed by local laws, predominantly written in Arabic, despite much of the documentation being in English. Gordon’s fluency in navigating such disparities enabled both sides to understand the implications of their claims fully. His team translated key documents and bridged the gap between differing legal expectations.


For UK lawyers working with international clients, this should underscore the importance of hiring mediators with experience in cross-border legal environments.


Mitigating Cultural Differences

Cultural dynamics also played a crucial role. Mistrust and miscommunication had festered for years, magnifying existing tensions. Gordon’s approach was to highlight the shared goals of both parties—completion of the project and protection of ongoing relationships—redirecting their focus from past conflicts to future interests.


His strategy also included private caucuses with each side, enabling them to vent frustrations in a safe space. These sessions allowed Gordon to address cultural nuances directly, providing tailored advice to decision-makers on how to approach the discussions constructively.

Here in the UK, where businesses frequently operate internationally, this case highlights the value of involving mediators renowned for cultural sensitivity.


Long-Term Collaboration Beyond the Dispute

The ultimate success of the mediation wasn’t just the settlement agreement. Both parties resumed cooperation on future projects following resolution—demonstrating how mediation doesn’t burn bridges but fosters professional relationships.


Resolution Timeline

After 19 months of intensive mediation, the billion-dollar dispute was settled amicably. Gordon’s evaluative method and collaborative focus helped diffuse hostilities, paving the way for a mutually satisfactory agreement. This is a stark contrast to the often adversarial outcomes of litigation, which can irreparably damage relationships.


Preserving Professional Relationships

The fact that the stakeholders decided to work together again is particularly noteworthy. It shows how effective mediation goes beyond addressing the dispute at hand—it also creates a framework for ongoing collaboration.


This long-term perspective is worth emphasising to UK businesses. When handled correctly, mediation can protect valuable partnerships and open doors to future joint ventures.


The Case for Mediation in Complex UK Disputes

For UK legal professionals and business leaders dealing with high-stakes disputes, this case study is a testament to the power of mediation. Traditional litigation and arbitration often involve prolonged proceedings and unpredictable outcomes. By contrast, mediation provides:

  • Flexibility: Unlike binding court judgments, mediation agreements offer tailored solutions.
  • Efficiency: Complex situations can often be resolved faster through mediation, as seen in this case.
  • Cost Savings: Avoiding lengthy legal battles significantly reduces expenses.
  • Relationship Preservation: Mediation’s collaborative nature minimises adversarial fallout.


The UK’s growing adoption of mediation, both in commercial and legal settings, reflects these benefits. Gordon’s success in this case is emblematic of why organisations are turning to experienced mediators for even the most complicated disputes.


Final Thoughts for UK Professionals

The multi-billion-dollar Middle Eastern dispute mediated by Gordon Tregaskis isn’t just a case study in effective commercial mediation—it’s a guide for how businesses and legal professionals can approach large-scale conflicts. From managing cultural and legal complexities to applying evaluative strategies, Gordon demonstrated how mediation offers results where other methods might fall short.


For solicitors seeking to advise their clients or business leaders weighing their options, the lessons are clear. Choose mediators with proven expertise, especially in cross-border situations. Focus on the bigger picture—not just resolving disputes but preserving relationships for the long term.


Above all, recognise that mediation is a tool for crafting solutions, not assigning blame. And as seen here, when applied effectively, it can turn even the most intractable conflicts into opportunities for progress.


Take inspiration from this case. Mediation could be the resolution method your organisation needs, saving time, resources, and relationships while paving the way for lasting success.


24 June 2025
Early Termination of a Major Infrastructure Project: How Mediation Resolves High-Stakes Cross-Border Disputes  The construction and infrastructure sectors often face complex disputes that can halt progress or threaten relationships. When these disagreements involve multiple countries, legal systems, and cultural nuances, resolving them efficiently becomes even more challenging. This is where commercial mediation plays a vital role, offering a pragmatic and cost-effective path to resolution. One standout example is a high-stakes dispute concerning the early termination of a tunnelling contract in London. The case, led by Gordon Tregaskis, exemplifies how expert mediation can bridge cultural gaps, facilitate negotiation, and deliver results where traditional litigation or arbitration might falter. Here's the full story of how this dispute unfolded – and how mediation proved to be the ultimate key to resolution. The Case at a Glance The disagreement involved two parties from vastly different backgrounds – one Thai and the other British – over the early termination of a multi-million-pound tunnelling contract. The Claimants initially sought damages of £30 million, while the British respondents refuted the claims, countering with an offer that covered only their legal costs for arbitration at £1 million. With such polarised positions, finding common ground seemed almost impossible. The mediation began with high hopes but reached a deadlock on the first day, with neither party willing to budge. However, through strategic communication and a commitment to collaboration, Gordon was able to steer the parties toward a settlement of £2.89 million within ten days. This case is a valuable case study demonstrating the nuances of effective mediation. Overcoming the Challenges of Cross-Border Disputes Cross-border disputes like this one come with a unique set of challenges. Differences in legal frameworks, business practices, cultural values, and even negotiation styles can quickly derail discussions. Mediation provides a neutral and adaptable platform to bridge these differences, fostering understanding and cooperation. Navigating Cultural Sensitivities One of the fundamental barriers in international disputes is cultural disparity. It’s not just about language differences—it’s about nuanced negotiation behaviours, expectations, and communication styles. Thai negotiation styles, for instance, often favour non-confrontational approaches, whereas British counterparts may adopt a more direct way of addressing issues. Gordon’s experience in cross-cultural mediation was instrumental in this case. Rather than letting misunderstandings deepen the divide, he provided a neutral space where both sides felt heard and respected. His ability to mediate culturally sensitive discussions enabled the parties to focus on the facts without letting personal or cultural differences cloud their judgment. Aligning International Legal Perspectives Another significant challenge lay in harmonising the legal frameworks of the two jurisdictions involved. Thai and British legal systems differ greatly in terms of contract law and dispute resolution methods. For lawyers and professionals representing parties in such situations, mediation offers a valuable alternative to being locked into a single legal framework. Gordon’s ability to draw upon his extensive legal knowledge and explain each side’s perspectives in plain language was crucial in fostering mutual understanding. The Power of Strategic Communication While mediation itself is inherently strategic, Gordon’s approach in this case set a benchmark for effective communication practices. The first day of the mediation saw both parties maintaining rigid positions, with no willingness to compromise. However, Gordon recognised the need for ongoing dialogue beyond the mediation room. Continuing the Negotiation Beyond One Day One major advantage of mediation, as opposed to traditional litigation, is its flexibility. When the first round of negotiations ended in a stalemate, Gordon suggested implementing an ongoing communication strategy. Over the course of ten days, the two parties engaged in regular phone calls, orchestrated by Gordon, focusing on smaller aspects of the dispute. This persistence paid off. With each call, trust began to build, and the parties gradually moved towards the middle ground. By keeping the lines of communication open, a rigid gridlock evolved into a meaningful dialogue—a critical step that eventually led to resolution. Focusing on Common Ground Throughout the discussions, Gordon adeptly guided the conversations toward areas of mutual agreement. This approach helped the two parties recognise potential solutions instead of fixating solely on their differences. For businesses and legal professionals involved in mediation, this is a key takeaway. Finding shared goals or values—such as minimising public exposure of the conflict or avoiding drawn-out legal proceedings—can be the first step towards resolution. Cost-Effectiveness in Commercial Mediation For businesses embroiled in disputes of this magnitude, cost is an understandable concern. While litigation and arbitration are reliable legal avenues, they often come with significant expense, time commitments, and uncertainty. Mediation presents an appealing alternative that reduces these burdens. Avoiding Prolonged Legal Proceedings Had this case gone to arbitration, both parties would have incurred substantial costs in terms of legal fees, expert witnesses, and procedural delays. Gordon’s mediation efforts led to a resolution in just ten days. For professionals in legal and business sectors, this highlights one of mediation’s most significant advantages—efficiency. Preservation of Relationships Another advantage of mediation lies in its collaborative nature. Unlike litigation, which often pits parties against one another in a winner-takes-all scenario, mediation encourages both sides to work together towards an outcome that satisfies everyone’s interests. This case concluded with both parties accepting the £2.89 million settlement, avoiding the long-term damage to business relationships that often results from contentious legal battles. Key Lessons for Legal Professionals and Businesses The success of this mediation holds valuable lessons for legal professionals and businesses in the UK who are looking to resolve disputes more efficiently: Invest in Skilled Mediators - Having a seasoned mediator like Gordon Tregaskis can make all the difference. His deep understanding of cross-cultural dynamics and strategic negotiation techniques shifted the case from an impasse to resolution. Leverage Mediation for Cross-Border Disputes - For disputes involving international parties, mediation offers a flexible and neutral framework that eliminates many of the jurisdictional challenges posed by litigation. Adopt Strategic Communication - Open and ongoing dialogue, even outside the confines of mediation sessions, can lay the groundwork for meaningful compromises. Keeping the channels of communication open was pivotal in this case. Focus on Cost-Effective Outcomes - Mediation not only saves time and costs but also protects reputations and preserves relationships, making it a worthwhile alternative to adversarial legal processes. Closing Thoughts The case of the early termination of a major infrastructure project demonstrates the value of commercial mediation in resolving complex cross-border disputes. For legal professionals and business leaders in the UK, mediation offers a smarter way forward—one that prioritises efficiency, relationship preservation, and long-term benefits over protracted courtroom battles. Gordon Tregaskis’s approach to this case underscores why he is trusted by clients worldwide to handle high-stakes commercial disputes. From understanding cultural nuances to managing communication strategies, his expertise exemplifies the hallmarks of effective mediation. For businesses and solicitors facing their own challenges, choosing mediation could be the difference between costly litigation and a resolution that works for all parties. Please contact Gordon if you need assistance with your dispute.
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